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Master Servicenow Admin & Development from basic to pro 2026

Name: Master Servicenow Admin & Development from basic to pro 2026
Availability: InStock
Rating: 4.50 (100 reviews)

4.50

0 students

83h 20m

Updated Apr 2026

What you'll learn

Introduction to ServiceNow

Overview of ServiceNow Platform

Navigating the User Interface

Understanding ServiceNow Architecture and Components

Key Concepts: Tables, Forms, Lists, Records

ServiceNow Administration

User Administration: Managing Users, Groups, and Roles

Data Management: Tables, Fields, and Relationships

Form Customization: Designing and Customizing Forms

UI Policies and Business Rules: Ensuring Data Integrity and Business Logic

Importing Data: Data Import Sets, Data Sources, and Data Transformations

Notifications: Email Notifications and Alerts

Service Catalog and Request Management

Workflows and Approvals

Reports and Dashboards

ServiceNow Development

Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes

Glide APIs: Using GlideRecord, GlideForm, and GlideUser

UI Actions and UI Macros

Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices

IT Service Management (ITSM)

Incident Management, Problem Management, Change Management, Knowledge Management

Scheduled Jobs and Background Scripts

Flow Designer: Creating Flows and Actions, Subflows

Coding Standards and Practices

Admin and Developer Best Practices

Agile Development in ServiceNow

Hands-on Projects: Developing and Administering ServiceNow Applications

Real-world Use Cases for Problem Solving

End-to-End ServiceNow Application Development

UI Pages, UI Macros

UI actions, Client scripts, types of client scripts with examples

Business Rules, Types of business rules with examples

Scheduled Jobs with examples

Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList

Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime

Update Sets

Javascript for ServiceNow

Email Notifications, types of notifications, Email Scripts

How to fire email notifications using events

ServiceNow Developer course

ServiceNow admin course

Keeping emails in copied list or cc list or bcc list

What is trigger in flow designer

Relationships, Related Lists, Related List Actions

Reference Qualifiers, types of reference qualifiers

Script Includes, types of script includes

Script execution order in servicenow

500 ServiceNow interview questions

Process flow, UI Formatters

Dictionary Overrides, Dictionary Properties

Data policies

Data look up rules, assignment Rules

current object, previous object, scratchpad object in business rules

Workflow activitys, flow Designer actions

Flow Designer custom actions

Transform Maps, Data Sources, Transform Scripts, Source Tables

Servicenow course material

Reports and dashboards

SLA Definitions

Metric definitions

Scheduled jobs

Email Notifications

Email Scripts

Flow Designer, Action, Subflow

Course Description

This comprehensive course is designed for IT professionals looking to enhance their skills in Servicenow, a leading cloud-based platform for IT service management (ITSM). Participants will gain a deep understanding of both the development and administrative aspects of ServiceNow, enabling them to effectively manage and customize the platform to meet organizational needs.

The course begins with an introduction to Servicenow, covering its architecture, features, and capabilities. Participants will learn about the Servicenow interface and navigation, enabling them to utilize the platform efficiently. The curriculum emphasizes core administrative functions, including user and group management, role assignment, and access control.

As the course progresses, participants will delve into advanced administration topics such as incident, problem, and change management processes. They will also explore reporting and dashboard creation, gaining insights into data visualization and analytics within the platform.

In the development section, students will learn to create and customize applications using Servicenow Studio and Application Repository. They will gain hands-on experience with scripting in Servicenow, including client scripts, business rules, and UI policies.

Throughout the course, practical exercises and real-world scenarios will reinforce learning, ensuring participants can apply their knowledge in their respective roles. By the end of the course, attendees will be well-equipped to manage, configure, and customize Servicenow, making them valuable assets to their organizations.