Troubleshooter: a system solution for business problems [EN]

Name: Troubleshooter: a system solution for business problems [EN]
Availability: InStock
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1,020 students

5h 30m

Updated Feb 2026

What you'll learn

Formulate the problem in such a way that it is immediately clear what needs to be solved, and separate the symptoms from the essence.

Identify the root cause using 5 Whys, Ishikawa diagrams, and problem trees.

Build a logical tree, break down the task using MECE, and ask the right questions using 5W1H.

Conduct rapid analysis and prioritisation of solutions using Pareto, TOC and analytical tools

Generate non-standard solutions through SCAMPER, TRIZ, morphological analysis, and the focal object method.

Working with contradictions and ICR in TRIZ and choosing the optimal path without compromise

Facilitate group sessions, manage dominance, conflicts and chaos of ideas

Select frameworks for specific business problems: Lean, Six Sigma, 7S McKinsey, ADKAR, Kepner-Tregoe, DMAIC, A3

Create clear action plans, validate hypotheses with data, and defend decisions to stakeholders.

Build your own troubleshooting system, combine methods and apply them to any case

Course Description

This course contains the use of artificial intelligence.

Imagine this: a project is falling apart, deadlines are burning, the team is arguing about who’s to blame, and after an hour of discussion there’s still no solution. Everyone keeps treating the symptoms while the real cause stays hidden. And then someone walks into the room — the person trusted with the toughest problems. They ask a few precise questions, map the structure of the issue, quickly find the bottleneck — and in 30 minutes the team already has a clear action plan.

That person is a troubleshooter. And you can become one.

This course is designed for those who want to solve the “unsolvable” — quickly, systematically, and confidently. You’ll get tools used by consultants, managers, and analysts in top companies. Instead of theory about how things should work, you’ll use real methods, frameworks, and logic applied in real business cases.

Over 10 sessions, you’ll build your own troubleshooting arsenal:

Section 1. Business Troubleshooting Basics

• Role of a troubleshooter vs crisis management

• Four steps of effective problem solving

• Problem framing, SCQA, 5W1H

• MECE, logic trees, cause-and-effect trees

Section 2. Root Cause Analysis & Analytics

• 5 Whys, Ishikawa diagram

• Hypotheses and data

• 80/20 rule, Pareto

• TOC bottlenecks, stratification, decision matrices

Section 3. Creative Methods & TRIZ

• SCAMPER, Six Thinking Hats, mind mapping

• Contradictions, IFR

• 40 TRIZ principles

• Morphological analysis and advanced techniques

Section 4. Facilitation & Team Decision-Making

• Session moderation, conflict management

• Delphi, nominal group techniques

• Ethics and trust

Section 5. The Troubleshooter’s System

• Tool map

• Method combinations

• Professional development plan

This course is unlike those that just explain the obvious. You’ll study cases, break down real situations, and adapt tools to your own tasks. Each technique is explained so you can apply it the very next day.

If today you solve problems intuitively, after the course you’ll work systematically, fast, and convincingly — so people come to you when something truly needs saving.

Access starts immediately after payment — and every session moves you closer to the level of a professional valued in any company.

Join while spots are open. Start developing a skill that can change your career trajectory.

This course contains advertising.

Requirements

No special training is required — the course is suitable even for those who have never worked as a troubleshooter.
Experience in work processes such as project work, task management, analytics, facilitation or operational roles is desirable.
It is beneficial if you have access to real company tasks — you will be able to apply the tools in your homework assignments.
You need a computer or smartphone to view lessons and complete exercises.
The desire to solve problems faster, more thoroughly and with greater confidence is the main "tool" you will need.